Returns/Exchanges

HOLIDAY RETURNS (purchases made on or after November 26, 2021 - December 31, 2021):

Our return policy will be extended throughout the holiday season. Merchandise can be returned for a refund up until January 7, 2022. Any items returned after this date will be for STORE CREDIT ONLY. You will have until January 31, 2022 to return an item(s) for store credit.

We are unable to accept holiday returns beyond the January 31, 2022 deadline.

RETURN POLICY:

Please visit this link to begin your return process.

Merchandise can be returned for a refund within 14 days of your order delivery date. If 14 days have gone by since your order delivery date, unfortunately, a refund will no longer be accepted. 

Store credit is offered on orders after the 14 day refund period. In order to be eligible for store credit, items must be received back to us within 30 days of your delivery date. We are unable to accept any returns after our 30 day return period.

Please feel free to reach out regarding any inquiries about your return process at our text only number (475) 477-7570 or email us at info@shopdesertfox.com.

 

RETURN REQUIREMENTS:

To be eligible for a return, your item(s) must be unworn and unwashed and in the same condition that you received it, with original tags attached.  

  • No returns will be accepted on clothing with makeup or deodorant stains; please be careful of this when trying on our items
  • No returns will be accepted on bodysuits and accessories. These are FINAL sale.
  • Items labeled "Sale" under our sale section are FINAL sale.
  • We do NOT cover the cost to return an item(s) back to us.

 

HOW TO RETURN YOUR ITEM(S):

Please visit this link to begin your return process. 

To return your item(s) please provide your order number and item(s) name(s).

Please allow up to 1-2 business days for us to approve or decline your return request. Once approved we will provide you with a pre-paid return label**.

 

RETURN COSTS:

**Please note you will be responsible for covering your own shipping costs when returning your item. If you choose to use our pre-paid return label to send back your item(s), the shipping cost will be deducted from your total refund amount. Shipping costs are non-refundable. If you prefer to create your own return label using one of your local carriers, we will provide our returns center address. 

If you are shipping an item over $75, we highly suggest using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. 

 

REFUNDS (IF APPLICABLE):

Once your return is received and inspected, we will notify you of the approval or rejection of your returned item. If approved, your refund will be processed and a credit will automatically be applied to the original payment method. Please allow up to 7 business days to see the refund appear back in your account.

 

LATE OR MISSING REFUNDS (IF APPLICABLE):

Please contact us at info@shopdesertfox.com

 

EXCHANGES:

We only replace items if they are defective or damaged. Please contact us and we will happily assist you in your exchange. Exchange requests for the same item can be made by emailing: info@shopdesertfox.com